 Customer Satisfaction Guarantee:
If you are not completely satisfied with our product, contact us within 30 days, toll-free at 1-800-247-5548 Mon - Thurs 8am -5pm PST or email us at info@sonictechnology.com . Most issues can be resolved by phone or email. Thirty-day money back guarantee on most products. Personal items such as conductive gloves, belts, and electrode pads are guaranteed against manufacturer defects however are not returnable for refund. Refunds: In the event that a refund is necessary, we will gladly issue your refund for the purchase price of the product. Shipping charges are not refundable, however we never charge a restocking fee. Third-Party Purchases: If you have purchased your product through a source other than Sonic Technology, you may need to coordinate the return with that source and according to their product return policy. Please make sure to review the source's return policy before making your purchase decision. Returns: You determine that you need to return your product, please contact us so that we may provide you return instructions. 
The USGBC Member Logo is a trademark owned by the U.S. Green Building Council and is used by permission. The logo signifies that Sonic Technology is a USGBC Member; USGBC does not review, certify or endorse the products or services offered by its members. 
Contact Information Sonic Technology Products 120 Richardson Street . Grass Valley, California . U.S.A. 95945 Questions? Please call us toll-free (800) 247-5548 Monday thru Thursday 8am - 5pm PST Local Telephone: (530) 272-4607 Fax: (530)272-4257 Email: General Information, Sales & Customer Support: info@sonictechnology.com 2005 Sonic Technology Products All Rights Reserved. | 
the insect to gently suck it into the catch tube. While the motor is on, turn the BugBuster upright so the open end is pointing upwards preventing the insect from crawling out. Replace the cap at the end of the tube. Then take the insect outside and safely release at arm's length.